Frequent Asked Questions
Here you will find the answers to the most frequently asked questions. Please contact us for additional information.
FAQ
Reservations
How can i make a reservation?
You can make a reservation to fill in the booking form on our website or to send us a email with your booking details.
For how many people can i make a reservation?
You can make a reservation for as many people you want.
Can i make a late booking prior departure time?
When you make a booking within 12 hours prior departure time we can not guarantee you a available car with driver.
How can i cancel a reservation?
You can cancel a reservation to send us a email with your cancellation request.
Vehicles
What types of cars can i book?
You can book executive cars, VIP cars, luxury minivans, luxury minibuses and touring coaches.
Can i eat or drink in the cars?
It is not allowed to consume your own food or drinks in the car. We have always free water and peppermint available in the car.
Is it possible to order champagne in the car?
No sorry, we dont serve alcohol
Are the cars wheelchairs accesable?
Yes some of our cars are wheelchair accessible. Please mention this with your booking.
Are pets allowed in the cars?
Yes pets are allowed in the cars. Please mention this with your booking.
Rates
Are the rates always a fixed price?
Yes our rates are always a fixed price, even when there is a traffic jam or road block. We may charge additional costs in the following situations: When there are extra stops during your transfer, when we have to wait more then 90 minutes after you arrive at the Airport, when we have to wait more then 20 minutes after the departure time of your city transfer or when the driver has to drive more then the agreed kilometers during a disposal/hourly service or sightseeing tour.
Are the rates incl. all costs, for example VAT, Meet & Greet, toll, parking costs?
Our rates are incl. VAT, Meet & Greet Airport pick up service, parking costs at the Airport, free Wifi and bottled water. Our rates are excl. drivers lunch (only for bookings more then 8 hours), dinner and overnight (this only applies to a sightseeing tour/hourly servivce longer than 8 hours or when our driver has to sleep in a hotel abroad).
Payments
Wich payment options are there?
Payments can be done bij credit card online, bank transfers, Paypal, Ideal and on account.
Can i pay on account?
Yes you can pay on account with a monthly invoice. Please contact us for the conditions.
Terms & Conditions
What are the cancellation conditions?
For sedans and minivans:
If you cancel at least 2 days in advance of the scheduled departure, there is no cancellation fee.
If you cancel between 1-2 days of the scheduled departure, there is a 50% cancellation fee.
If you cancel within 1 day of the scheduled departure, there is a 100% cancellation fee.
For buses and Coaches:
If you cancel at least 3 weeks in advance of the scheduled departure, there is no cancellation fee.
If you cancel between 1-2 weeks of the scheduled departure, there is a 50% cancellation fee.
If you cancel within 1 week of the scheduled departure, there is a 100% cancellation fee.
Where can i find the terms & conditions?
You can find the terms & conditions here: https://schipholvipservice.com/terms-conditions